Account Manager

About the Job

Key Responsibilities

• Day to day contact for all inquires/issues with Fortune 50 client base.
• Timely resolution of customer’s technical support and development requests.
• Participate in the development of marketing initiatives designed to increase end user adoption Vesta products and services.
• Responsible for analyzing current revenue/business trends and preparing quarterly and annual revenue and transaction forecasts.
• Prepare and deliver weekly, monthly, and quarterly client performance and business reports.
• Ability to have a flexible schedule to meet both customer and company work needs.
• Interaction with VP and C-level Executives internally.
• Ability to travel 10%.

Skills and Knowledge

• Strong attention to detail.
• Independent, self starter and self directed.
• Exceptional problem solving skills:
– Likes to work with and bring out the best within technical groups
– Ability to synthesize information from different sources
– Drive issues/problems to resolution

• Excellent verbal and written communication skills.
• High level of proficiency in the use of MS Excel and MS PowerPoint, specifically the ability to:
– Develop and effectively communicate key ideas, concepts, and summarize key information in a concise and professional manner.
– Work with and manipulate quantitative data to support ideas, concepts, and/or conclusions.

Cultural Requirements

• Smart: Learn quickly and work well independently.
• Hungry: Must be self driven and have the passion and desire to perform and persevere daily.
• Humble: Easy-going and adaptable, ability to work well with other passionate professionals.

Education and/or Experience

• BA/BS degree required, MBA preferred.
• 2+ years of successful account management/sales/product management experience handling customer accounts.
• High tech experience preferred, telecom experience a plus.