Customer Service Representative I
Spanish and English language skills required
About the Job
We are seeking highly motivated customer service representatives to join our dynamic and growing team here at Vesta Payment Solutions Limited in Dundalk, Co Louth. Candidates must be fluent in Spanish as well as having a good command of the English language. We offer highly competitive rates of pay to the successful candidate as well as the opportunity to progress their career within this very successful, multi-lingual company.
All Customer Service Representatives work on a 24x7x365 rotation and must be fully flexible in their availability to work. We offer full time and part time posts and every effort will be made to offer flexible working hours to suit each individual. Shift premiums are payable for relevant hours worked and include Sunday and all public holidays.
Essential Duties and Responsibilities
- Answer incoming phone calls, process customer orders and resolve customer queries
- Gain a good working knowledge of Vesta’s services and processes
- Develop the ability to explain Vesta’s services and products to customers
- Provide polite and professional service to customers
- Follow established procedures to maintain accuracy in performing job
- Ensure all calls are answered in a timely and efficient manner
Qualifications
2nd level education or equivalent. Some customer service experience is desirable but not essential as full training will be provided. This position also requires excellent communication skills, ability to resolve customer problems, attention to detail and data entry computer experience.
Salary
- Basic salary of €9.50 per hour + shift allowance where applicable
- Opportunity to earn higher rate after successful training
- Potential for promotion to CSR II, CSR III and Revenue Assurance Specialists
- Additional Benefits:
– Subsidised Health Care and Pension Scheme
– Sports & Social Club
Please forward a cover letter and resume to
info.ireland@trustvesta.com