Vesta > Employment Opportunities

Help Desk Engineer I

About the Job

The Help Desk Engineer identifies, researches, and resolves technical issues. This position installs, documents, tests and supports computer programs related to machine operating systems and back office applications. The Help Desk Engineer understands and works to fulfill Vesta’s goals and objectives, and performs in compliance with company standards for performance by performing the following duties:

Position Responsibilities

This is currently a swing shift position. The chosen candidate will work 2pm-11pm to:

Provide 24x7 support for the corporate and response center workstations
Responsible for keeping business critical systems operational 24x7
Maintain the day-to-day operations of the workstations in the corporate and response environment
Troubleshoot and resolve workstation problems
Provide proactive training and support to Vesta personnel
Roll out and document changes and additions to workstations in the corporate and response center environments
Create and maintain standard workstation builds

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One to two years related experience, thorough understanding of Network topologies, Windows XP, MS Office 2007 and workstation configuration. Any equivalent combination of college, industry training, and experience may substitute.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level is moderate (business office with computers, printers, and light traffic). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The The Help Desk Engineer I is a full-time position based in Portland, Oregon. Local candidates only. Salary will be commensurate with experience. Candidates will be required to sign a strict confidentiality agreement and be willing to undergo an extensive background check and drug screen prior to employment. Vesta offers an excellent benefits package, development opportunities and the chance to help build success in a dynamic and crucial market.