IT Network Services Manager

About the Job

• Provides hands on 24/7 support to global network and telecommunications infrastructure including WAN/LAN/, etc.
• Develop and articulate a strategic vision for network and telecommunications infrastructure including architecture, technologies, costs, and support model.
• Establishes, implements, and ensures compliance with network, telecommunications, and security standards and policies.
• Monitors and provides capacity planning including metrics for network and telecommunications infrastructure.
• Leads and/or manages the network team, providing support for current and future business requirements.

• Monitors and ensures compliance with company policies and procedures.
• Team management including:
– Recruits, coaches, and develops organizational talent.
– Assigns work tasks and monitors performance.
– Consistently reviews and evaluations performance.
– Provides recommendations on compensation, promotion, and termination.
– Coordinates across functional areas, business units, and/or geographies to achieve company or area goals.

• Keeps the organizations vision and values at the forefront of decision making and action.
• Demonstrates strong communication and interpersonal skills.
• Ensures daily operational integrity of network services to include User Services (E-Mail, Blackberry services, VPN services and partner networks), and Operations (Network, Servers, Security and Hardware Inventory).

Skills and Knowledge

• Bachelor degree. Computer Science, Management Information Systems or Engineering preferred or equivalent technical certifications and experience (Microsoft MCSE, Cisco CCNA (CCNP desired).
• 10+ years of related professional experience in IS Infrastructure and/or Information Systems Management, specifically managing large, complex information systems and technical personnel.
• Experience and a comprehensive knowledge of networks, telecommunications, and data security with a focus on payment processing and corporate networks.
• Ability to successfully manage and execute multiple, large scale projects using established project management tools and processes.
• Excellent written and verbal, and interpersonal skills with the ability to remain calm under pressure.
• Demonstrated track record of building and maintaining highly collaborative, flexible, and productive cross-organization teams in a fast paced environment.

• Cisco Router and switch platforms (CatOS and IOS)
• Microsoft Windows Server (2000-2003)
• Microsoft Internet Information Server (6.x-7.x)
• Microsoft DHCP, WINS Server
• Microsoft SQL Server 2005
• VMWare
• TCP/IP Concepts, Routing Protocols (BGP, OSPF, and floating static), and troubleshooting