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Revenue Assurance Specialist I
Swedish and English language skills required
About the Job
The main duty of the Revenue Assurance Specialist is to maximise the revenue generated from mobile phone top ups. This is achieved in two main areas:
Helping legitimate customers resolve issues with their accounts so that they can continue to use their payment devices to add credit to their phones
Detection and prevention of lost revenue through fraudulent credit card and debit card usage. This position also acts as a primary point of contact for customer escalations on all programs
Job Description
The Revenue Assurance Specialist I is a full-time position based in Dundalk, Republic of Ireland. Essential duties include the following:
Review customer accounts on pended orders; includes verifying customer information using specialised on-line tools, speaking with credit card company and bank representatives, and making judgment calls based on account condition
Thorough knowledge of services and products and ability to effectively explain service information and product knowledge for all programs
Answer escalation phone calls, process customer orders, troubleshoot, resolve customer complaints and answer questions
Troubleshoot system problems and answer questions to resolve customer issues
Responsible for meeting performance standards and maintaining monthly goals set by Revenue Assurance Department Management
Provide polite and professional service to customers
Other duties may be assigned.
Education and/or Experience
A minimum of a 2nd level education or equivalent; one to three year's customer service experience with some experience in fraud investigations of credit card or banking transactions. An equivalent combination of college, industry training, and experience may substitute for the above requirements. This position also requires attention to detail, good organisational and communication skills. Proficiency in MS Office and database applications including: MS Word, MS Excel and MS Windows is very desirable. The ability to work independently with little supervision and also in a team environment is essential.
Additional Skills Required:
Good Judgment – Ability to make confident decisions and follow through
Coping Skills – Ability to maintain mature problem-solving attitude while dealing with customer complaints
Benefits
Flexible working hours
Shift premiums
Opportunities for promotion in this start-up environment
Employees will be eligible for the following benefits after 90 days of continuous employment:
– Healthcare (VHI, optional)
– Pension Plan (optional)
Please forward a cover letter and resume to
info.ireland@trustvesta.com
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