Revenue Assurance Specialist I
Spanish and English language skills required
About the Job
We are seeking 2 -3 highly motivated revenue assurance specialists to join our dynamic and growing team here at Vesta Payment Solutions Limited in Dundalk, Co Louth. Candidates must be fluent in Spanish as well as having a good command of the English language. We offer highly competitive rates of pay to the successful candidate as well as the opportunity to progress their career within this very successful, multi-lingual company.
All revenue assurance specialists work on a 24x7x365 rotation and must be fully flexible in their availability to work, however, these positions will initially operate outside shift rotation. We offer full time and part time posts and every effort will be made to offer flexible working hours to suit each individual. Shift premiums are payable for relevant hours worked and include Sunday and all public holidays.
Essential Duties and Responsibilities
- Answer frontline calls supporting customers to top up their account on all programmes.
- Answer escalation phone calls, process customer orders, troubleshoot, resolve customer complaints and answer questions.
- Review customer accounts on pended orders; includes verifying customer information using specialized on-line tools, speaking with credit card and bank representatives, and making judgment calls based on account condition.
- Thorough knowledge of services and products and ability to effectively explain service information and product knowledge for all programs.
- Troubleshoot system problems and answer questions to resolve customer issues.
- Responsible for meeting performance standards and maintaining monthly goals set by Revenue Assurance Department Management.
- Provide polite and professional service to customers.
Other duties may be assigned.
Qualifications
Secondary school education or equivalent; one to three years’ customer service experience with an emphasis in fraud investigations, credit card and banking or equivalent combination of college, industry training, and experience may substitute. This position also requires attention to detail, good organizational skills and communication skills. Proficiency in MS Office and database applications, to include: MS Word, Excel and MS Windows. Ability to work independently, with little supervision and in a team environment.
Salary
- Basic salary of €11.00 per hour + shift allowance where applicable
- Opportunity to earn higher rate after successful training
- Potential for promotion to quality/team lead
- Additional Benefits:
– Subsidised Health Care and Pension Scheme
– Sports & Social Club
Please forward a cover letter and resume to
info.ireland@trustvesta.com